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dollar rent a car oman - muscat airport car rental companies

dollar rent a car oman depot information

Dollar Rent a Car Oman Rental Terms for travel between 01-Oct-2017 and 31-Dec-2019


Additional Items (Rates in RO) Rate/Day 
GPS 3.00
Baby Seat 3.00
Additional Driver 3.00
PAI - Personal Accident Insurance 1.00


UAE Insurance Rates (In RO)

SIPP Code 1-7 days Extension Charge Per Day 
CFAR/ SFAR/ FFAR RO 45/- RO 10/- 


Currency     Rial Omani (RO) 
PAI     Not included. RO 1/- per day, available at the counter on direct payment.            
Minimum rental period     One day (24 hours) 
Mileage Allotment      
The below restrictions will apply: 
1-6 days rentals: Allotted mileage is 200 kms per day 
7 days and above: 175 kms per day 
Excess km Charges: 
EDAR to FCAR: RO 0.040 per km 
CFAR to FFAR: RO 0.060 per km 
Rates Inclusions     

CDW. A non–waiverable deductable or Insurance excess of RO 125/- will apply for any accident or damage to the rented vehicle if the hirer is at fault,  or if the renter is not at fault, but the third party/the party at fault is unknown/untraceable, then also the Insurance excess will apply for each accident. For all Groups. 

Insurance excess      

This is mandatory and will be charged as below for all cases where hirer is at fault: 

  • All Group: RO 125/-  
  • In case of Hit & Run accident even when hirer is not at fault, full excess amount will be charged. 
  • A police report is mandatory for all accidents and breakdowns. 
  • No off-road insurance is provided as off-road driving is not allowed. 
  • Full repair charges will be charged to client in the absence of police report. 
  • Customer will be charged “Loss of Rental” charges in the case of vehicle being impounded by Government Authorities/Police for any reason. 

Rate Exclusions      
VAT (Exclusive and subject to change), Personal Accident Insurance (PAI), Petrol, Road tickets, Parking fees, Traffic violation fines & tickets, Baby-seat (RO 3/- per day), GPS (RO 3/- per day, Delivery & Collection, Re-fueling, Airport Parking Fees, Additional Driver, UAE Insurance, Frequent Flyer Points etc. 
In the event of any accident or damage to the rented vehicle, submission of a police report is mandatory failing which all repair costs and loss of rental day charges are payable by customer directly. 
Value Added Tax (VAT) 
Not included in the Net Rates. Dollar Rent A Car reserves the right to add VAT. This is applicable for all bookings with pick-up from the VAT applicable date. 
An open credit card imprint of the driver of the vehicle is required. Pre-authorization on credit card to cover the estimated cost of rental will be taken as security.   
If driver does not have a credit card in his / her name, Dollar reserves the right to refuse the rental. 
Payment Terms      
Direct Payment: Customer will pay directly at the Dollar Rent A  Car Counter 
Petrol Policy       
The Hirer should return the vehicle with the same fuel level as given by the Company. If not, the hirer will be charged the cost of fuel plus a service charge. 

Public Holidays 
Airport Counters are open 24/7 – 365 days. After Office Hours. Operations dept.’s representative will be available for help. On duty Staff’s Name & Mobile No. will be provided at the Counter. 
General Information 

Rental qualifications Driving License     

All rentals for all nationalities except for GCC Driving license holders visiting the Sultanate of Oman. Hirer must hold a valid International Driving License from the country on whose passport the Hirer is traveling. In the absence of an International Driving License customers are advised to obtain a Temporary Driving Permit upon arrival in the Sultanate before the commencement of rental. 
Minimum driver age     

21 years  
In case of accident, driver below 25 years old will pay an insurance excess of RO 250/- as per the law. 
Additional driver charge     

Additional (1) driver will be RO 3/- per day. Provided that all necessary documents Passport Copy, Visa Page and Valid driving license should be made available at the Dollar Counter.   
Driving restrictions         

  • Driving is on the right-hand side of the road. 
  • Vehicles are prohibited to be used for racing, towing other vehicles, or any activity that is considered against the Oman laws. 
  • Vehicles are prohibited to be driven while under the influence of alcohol or drugs. 
  • Vehicles are prohibited to be used for off-road driving– INCLUDING 4WD VEHICLES 
  • Emergency road services are available—enquire at rental counter for further details. 

Non coverage          

  • Loss of or damage to personal belongings or luggage. 
  • Customer will be held responsible for any misuse to the vehicle or any part of it. 
  • In case of an accident, submission of a Police report is mandatory. Excess amount will be charged as per insurance excess details mentioned above. 

Breakdown procedure     

Contact our nearest office or Operation Dept. 
Please try to park the vehicle in a safe and secure place. Try to know exactly where you are. Try to give them details of break down type. A replacement vehicle will be sent. A Service Fee will apply for replacement of spare tyre and refueling. 
Toll Fees     N A 
Parking Fees      
Payable by hirer directly at parking meter. 

Will be charged to hirer. 
• Traffic fines will subsequently be charged to the hirer’s Credit Card upon the receipt of Traffic Report from ROP with a service charge of   10% for each fine. 
Driving Across Border     

•    Hirers must obtain permission to cross the border from the Dollar Office after the payment of additional Insurance and other service charges. 
•    Dollar Oman has the sole discretion to accept or cancel any border crossing request 
Delivery/Collection charges     

Per transaction in Muscat city limit will be free of charges during day time. (09.00 am to 05.00 pm) 
One way Service :-Domestic      •    One way drop off charges from  Muscat to Salalah: RO 150/-  
•    One way drop off charges from Muscat to Sohar: RO 50/-  • One way drop off charges from Salalah to Muscat: RO 150/- 
•    One way drop off charges from Salalah to Sohar: RO 200/- 
•    One way drop off charges from Sohar to Salalah: RO 200/- • One way drop off charges for Nizwa: RO 40/-  • Other places on request. 
One way Service : 
(Delivery into other countries)     

Dubai - UAE one way drop off charges RO 140/-  

Abu Dhabi - UAE one way drop off charges RO 175/-  
Chauffer service     On Request. (RO 20 per day for 8 hrs.) 
Chauffeur Service: 
English speaking drivers are available on request at a daily charge of RO 25 per day (8 hours) on regular days and RO 30/- per day (8 hours) on weekends and on holidays.  Driver's extra hour rate is RO 5/- per hour. Additional charges for night stay will apply but subject to availability.
Special Equipment         

Child Seats are available on request only and are subject to availability. Cost: RO 3/- per day 
GPS are available on request only and are subject to availability. Cost: RO 3/- per day 
Airport off-hire charges

 Applicable at the Dollar off-hire counter at the Airport. Presently the charge is Muscat International Airport – RO 5/-, Salalah Airport – RO 5/-; to be paid by hirer. This charge is subject to change without prior notice.  

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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