zoom oman - muscat airport car rental companies
Zoom Oman Rental Terms for travel between 01-Jan-2010 and 31-Dec-2013The Zoom brand is operated by AtlasChoice globally
IMPORTANT: Please note that the transaction will be shown on your card statement as ‘Atlaschoice’
GENERAL TERMS AND CONDITIONS
Please read these Terms and Conditions in full before you hire a vehicle with Atlas Choice - these terms apply to any booking that you make with AtlasChoice either through this website or via the call-centre. Both Supplier Terms and Conditions and our Terms and Conditions contain some exclusions and limitations of liability.
REMEMBER, IT IS YOUR RESPONSIBILTY TO READ AND UNDERSTAND THESE TERMS AND CONDITIONS - IF IN DOUBT YOU SHOULD CONTACT THE WEBSITE OPERATOR.
Drivers must produce a full driving licence held for at least one year (or in some cases an international driving licence). As with all official documentation, it is the driver's responsibility to ensure that their license is valid in their destination, and that all supporting documentation is carried (such as counter-parts, endorsement records) and is available at time of collection of vehicle. If you are in any doubt regarding the validity of your licence within your destination you should contact your Foreign Office, embassy and/or seek expert advice before travel. In certain locations and for some car types, drivers must have held a full licence for a minimum of 2 years. We must be informed of any endorsements on the driver’s licence, as we may not be able to take your booking. Faxed or photocopied licences are not acceptable. No refunds will be given for rentals rejected due to non-production of a valid driving licence (and/or parts thereof) or non-disclosed endorsements.
For airport pick-ups, it is essential that the correct flight number, departure airport and arrival time be entered or advised to the website operator clearly before your departure. If this information is not available at the time of booking, please ensure that you inform us of it at least 7 days prior to your departure. We can accept no responsibility for a failed rental due to the late/non provision of this information.
Currency of Fees and Charges
Items which are ‘paid locally’ will be charged at time of pick-up in the local currency of your pick-up location.
Cancellation and Amendment Fees noted in this document are shown in GBP (£), EUR (€) and USD ($). If applicable, you will be charged these fees in the currency in which you paid Atlas Choice. If you paid us in a currency not shown in this document, the corresponding fee will be charged by using the GBP value and converted by the official exchange rate at that time.
If you or any named drivers are under 25 or over 65 years old please inform us at the time of booking. Age restrictions may apply in certain destinations, and in some cases there may be a young drivers charge payable locally.
Period of Rental
The duration of your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your voucher, the price of which will be confirmed at time of booking and is calculated on the basis of 24-hour units.
Should you arrive later than the pick-up date and time detailed on your voucher, and where you have not provided advice to the vehicle supplier in advance of this (or have not provided flight details), the vehicle supplier may deem your booking to be a “no-show” and release the vehicle. Atlas cannot accept any liability, and no refund will be entertained, in cases where you do not inform the supplier of delay. Please also see “Flight Information”.
If you wish to extend the rental period after collection of the car, or if you return the car later than stated on your voucher, you will be charged locally at the local daily rate, which may be higher than our rates. No refunds are payable on cars returned early.
Restrictions are applicable when crossing country and state borders. Please consult our reservations department at the time of booking as to whether border crossing is permitted and what, if any, charges apply.
Cancellation Administration Charge
Atlas Choice levy a charge for cancellation of any booking you are unable to honour prior to your collection date (see table below).
No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date. For vans and convertibles, no refunds will be given for rentals ended early, late collections, no shows or cancellations made after three (3) days before the rental start date. All cancellations must be made in writing. Please note that vouchers must also be returned and that cancellations will take effect from the date received by Atlas Choice. Vouchers must be returned as soon as possible and be received by us before the date on which they could be used otherwise no refund of any pre-payment will be made.
|Standard:||Vans, Estate/ Wagons and convertibles:|
|31 days or more before start date||£15/€20/$30||31 days or more before start date||£15/€20/$30|
|07 or more days before start date||£25/€35/$45||07 or more days before start date||£25/€35/$45|
|6-3 days before start date||50.00%||6-3 days before start date||50.00%|
|2-0 days before start date||75.00%||2-0 days before start date||100.00%|
Amendments to a booking will be subject to a £15/€20/$30 amendment fee, except in the case where an amendment is within 48hours of the pick-up date, where a £25/€35/$45 fee will be levied. We levy these fees to help cover the costs we receive when dealing with these requests.
Optional and Requested Extras
Child seats: these are mandatory in most countries and must be requested at the time of booking. Although instructions will be provided you will be required to fit the child seat yourself. For older children, it is recommended that you take your own booster seats. If requested and confirmed at least 7 days prior to departure these will be guaranteed.
Roof racks and ski racks: these are available in some locations and should be specially requested at the time of booking. There is usually a charge for them which is payable locally. No guarantee can be made regarding their availability.
One-Way Rentals / Delivery and Collection
Delivery is normally to a local office, with a driver collecting you from your accommodation to pick up the car. A charge for delivery and collection payable locally may apply and will be advised at time booking if applicable. Collection is normally at the airport or local office. In some locations deliveries are available during normal working hours.
The rental voucher must be presented when picking up your rental car. Neither Atlas Choice nor the website operator can be held responsible for rentals rejected if a voucher is not presented and no refunds will be applicable. Please ensure that you receive this voucher in advance of your rental, this is essential as it will advise the actual vehicle rental provider that you will need to collect your vehicle from. If you do not receive this, please contact the website operator directly and they will investigate on your behalf (email@example.com / +64 9 950 2122).
You should retain your rental documents and related receipts for a minimum of 28 days after returning home.
‘Out Of Hours’ Charges
In most locations flights will be met and cars supplied outside of normal working hours. However, there may be an additional charge for this service payable locally. This will be quoted when your flight timings are given to us. In the event that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the out of hours service is available.
No responsibility will be accepted by Atlaschoice or the website operator where there is no out of hours facility available and it is therefore strongly recommended that customers should take independent travel insurance.
Charges often apply for additional drivers and are payable locally on pick-up. Atlas Choice cannot be held responsible for any increase in charges.
Deposit amounts will vary by destination. All customers will be required to leave a deposit to cover the collision damage waiver (CDW) excess, theft waiver excess (where applicable) and fuel. To do so, a valid credit card in the name of the lead driver, must be produced upon collection of the car, as a form of deposit (cash deposits are rarely accepted). Where a deposit for fuel is payable, it will usually be refunded if the car is returned with a full tank. If the tank is not returned full, our local car rental partner will charge for fuel at its prevailing rate. They may also levy a refuelling charge.Please check the fuel policy when you pick up your car.
Deposits against damage are required in some countries. A major credit card can be used for this purpose.
Customers having Excess Reimbursement Insurance will still need to leave a deposit as above, as this insurance is valid for the customer’s reclamation of excess payments – you should read your particular policy’s Terms and Conditions.
Provision of Cars
Our local car rental partner can refuse to provide a car to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately, and we will have no further liability to you, and no refund will be due.
Number of Passengers
Rental cars are insured for a maximum number of passengers. Atlas Choice cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking. In the interest of safety this number must not be exceeded and if exceeded the insurance will be invalidated.
All taxes are included except those on any extras purchased locally e.g. one-way drop-off fees, child seats and additional drivers.
Atlas Choice reserves the right to levy any government increases in local taxes that may be introduced after the printing of these Terms and Conditions.
Any additional charges payable on arrival are subject to local taxes at the prevailing rate in that country.
Atlas Rental Rates Do Not Include:
Personal accident insurance (PAI), additional non-mandatory insurances, insurance exclusions (see the relevant insurance sections), garaging, tolls, congestion charges, parking and traffic fines, additional drivers charges (where applicable), out of hours charges, optional extras, one-way rental charges where applicable, young drivers charges where applicable, licence fees (where needed), security deposits to be paid locally.
Atlas Choice are unable to guarantee a particular make, model or fuel type of car. The car shown on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost) at our option. If it becomes impossible to provide your booked car due to breakdown or an accident, a similar or upgraded car will be provided. If you are dissatisfied in any way with the standard of your booked car, you must advise our local car rental partner immediately and Atlas Choice in writing within 28 days of your return. Failure to do so may result in any claims not being accepted or settled by Atlas Choice.
Collision Damage and Theft Waiver Exclusions and Excess Reimbursement Insurance Cover Product (NOT APPLICABLE TO USA/CANADA RESIDENTS RENTING A VEHICLE IN USA/CANADA)
If you hire a car through Atlas Choice we waive, in most circumstances (see exclusions below), your liability to pay for any damage caused to the vehicle during the period of hire, subject only to the payment by you of a charge, referred to as an ‘excess’ (unless you are advised that this is not applicable at the time of booking). Your liability for the damage will be limited to the cost of the excess. We call this contractual waiver ‘Collision Damage Waiver’ or ‘CDW’. CDW is subject to certain exclusions which include, without limit, when damage is caused to windows/windscreens, wheels and tyres, the underside or roof of the car or where the vehicle is driven off-road or on un-tarmacked roads, without due care and attention, negligently or where the driver is under the influence of alcohol or other drugs. Your liability to pay for the damage will therefore not be waived in these circumstances and you may be liable for the full cost.
Theft Waiver (also known as Theft Protection) provides coverage for theft or attempted theft, of the vehicle up to the full value of the vehicle and any loss that our car rental partner may incur. You are responsible for the excess of each claim, which you will be required to pay as part of the overall excess deposit (unless you are advised that this is not applicable at the time of booking). Your loss will be limited provided the vehicle is used and its keys returned in accordance with the Terms and Conditions of the rental agreement.
In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported to our local car rental partner within 24 hours. In the event of an accident you must also complete an accident report form by the end of the rental period. In the case of accidents, local police should also be notified and a signed police report obtained.
Full details of third parties should also be obtained.
Our local car rental partner must give authority to repair or replace a vehicle. Their name and contact details are shown on your voucher and rental agreement.
You should retain copies of all rental documentation in the event an insurance company is involved.
Your insurance cover may be invalidated if this procedure is not followed correctly and this may prejudice any claim for compensation.
A check-in form must be signed on return of the vehicle. Failure to do so may delay the investigation of disputes regarding damage excess charges.
Atlas Choice aims to resolve complaints within 28 days of receipt. In doing so a situation may arise where customers or travel agents receive a refund, goodwill gesture and/or compensation payment of a duplicated nature, from both Atlas Choice and our local car rental partner. In such an event Atlas Choice reserves the right to recover such duplicated payments at any time within two calendar years of such an event. Some complaints may take longer than 28 days owing to the nature of the issue and information provided. Atlas Choice can only consider complaints that reach them within 180 days of the final day of rental to which the rental voucher refers. Actions against Atlas Choice are restricted to the laws that occur within the jurisdiction of the United Kingdom courts.
All bookings by our customers are subject to our Terms and Conditions. The customer acknowledges that in making a booking with Atlas Choice he/she does so only on the basis of the material contained in our voucher, on our partner website or information provided by its employees. Atlas Choice acts as a car rental broker and agent for various independent rental companies in the countries in which it operates. Bookings made through Atlas Choice are subject to these Terms and Conditions. Please note that the rental of the vehicle will be subject to the law of the country in which it is supplied to you and for this reason you will be required to sign a rental contract with the rental company which supplies the vehicle. You should satisfy yourself that you understand (and agree) to its Terms and Conditions, as you will be subject to, and must comply with these terms, and the local law.
Atlas Choice cannot accept liability for any charges incurred on documentation signed for and accepted locally.
Atlas Choice will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims. This list is not exclusive. Cars and all offers are subject to availability. All information in these Terms and Conditions, including prices, is correct at the time of publication (date as shown on page footer).
How a contract is formed with Atlas Choice
The way in which a contract is formed, for the purchase of car rental, is the same whether you book over the phone or via our partner’s website. However you choose to book, it is important to understand how and when a contract is formed. The technical steps required for a contract to be formed are as follows:
- When we quote prices over the telephone or place products on our partner’s website we are inviting you to make an offer for their purchase. You do not make this offer until you do so verbally or by pressing ‘Book Now’.
- You have made Atlas Choice an offer to purchase the products once you have either pressed ‘Book Now’ or done so verbally. Atlas Choice will then accept this offer when it has both received full payment and has sent you your confirmation voucher. Once done there is a binding contract between you and Atlas Choice for the product.
Prior to making your booking and if you are at all unsure of anything or have a question that you would like to ask, you can feel free to contact our partner Car Rental Republic in the first instance, they may then refer you to our team directly.
Atlas Choice are responsible for losses you suffer as a result of Atlas Choice breaking this agreement if the losses are a foreseeable consequence of Atlas Choice breaking the agreement. Losses are foreseeable where they could be contemplated by both you and Atlas Choice at the time our agreement is formed. Atlas Choice are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and Atlas Choice (such as loss of profits, loss of enjoyment or loss of opportunity).
Limitation of Liability
Atlas Choice’s total liability to you under any provision of this contract is, in any case, limited to the amount actually paid by you to Atlas Choice for the rental.
Atlas Choice shall not be liable itself or vicariously through its local car rental suppliers for either a failure to perform or delay in performing any of its obligations under or pursuant to this booking, voucher, reservation, rental or Terms and Conditions, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall mean any event beyond the reasonable control of the party in question. In the event that the force majeure persists for more than 14 consecutive days, Atlas Choice may terminate and withdraw this booking, reservation or rental by giving 14 days’ notice to the client’s original billing address.
We Strongly Recommend….
Prior to signing our local car rental partner's rental agreement, you ensure that the details on this agreement match those details on your Atlas Choice car rental voucher. Any additional purchases accepted to your credit card after the rental agreement has been signed will be your own financial responsibility.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Car Rental Republic Ltd, a specialist in worldwide car rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.